Eskom is urging all prepaid electricity customers to update their meters to avoid an unexpected loss of electricity supply.
The State-owned power utility explained that after Sunday, 24 November, meters still using Key Revision Number 1 will no longer accept electricity tokens, rendering the meter inoperable.
This, Eskom warned, could necessitate a meter replacement that could cost up to R12 000, at the customer’s cost.
The company’s Group Executive for Distribution, Monde Bala, explained why the updating of the meter is required.
“Customers with meters still on KRN1 have likely not purchased electricity for more than six months or might be using unauthorised tokens bought from criminal syndicates.
“To prevent the meter from becoming inoperable, losing power, and incurring replacement costs, it is critical that all customers, including those who have not purchased electricity in the last six months or more, to buy electricity tokens from authorised vendors by 24 November 2024.
According to Bala, prepaid customers will be provided with two sets of 20-digit codes to recode and update their meters. People can visit Eskom’s site to learn how to key-in their tokens!
ALSO READ: Eskom & Sasol reach a deal to explore South Africa’s LNG potential.
