The Road Accident Fund (RAF) has called on claimants to submit outstanding documents to finalise their claims and reduce the backlog of 321 000 claims.
Addressing a media briefing in Centurion, on Thursday, RAF Chief Executive Officer Collins Letsoalo said the fund is committed to efficiently settling claims within the next few months.
The fund was launching the “Drive Your Claim Forward” campaign aimed at encouraging claimants to submit all the necessary information required to investigate, as well as pay claims.
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“Supporting documents play a crucial role in finalising a claim efficiently and speedily. They inform the Fund about what is being claimed, set out the basis of the claim, allow the Fund to investigate, and facilitate an assessment on the merits of the motor vehicle accident,” Letsoalo said at the briefing.
“Through the campaign, the RAF anticipates processing and finalising more claims, thus significantly reducing the waiting period claimants have to endure. Claimants and their representatives who submitted their claims before April 2021 are encouraged to deliver all outstanding documents in order for the fund to finalise their claims,” he said.
The main reason for delays in the claims process is outstanding documents, such as comprehensive medical assessments for serious injuries, the RAF pointed out.
Letsoalo added that enquiries about which documents to submit can be made at any of the RAF’s offices countrywide or via email.
